Terms of Service
Last updated: February 22, 2026 · Effective immediately upon continued use
🔒 Plain-English Summary
Use LaunchQ responsibly. You own your data. We provide the service as-is with no uptime guarantee. Our liability is capped at what you paid us. No refunds. Disputes go to binding arbitration — no class actions. We can change or discontinue the service at any time with reasonable notice.
This summary is for convenience only. The full terms below govern.
Table of Contents
- Acceptance of Terms
- Description of Service
- User Accounts
- Acceptable Use
- Payments, Billing & Refunds
- Service Modifications & Availability
- Data Processing & Ownership
- Our Right to Use Data
- Intellectual Property
- Disclaimer of Warranties & Limitation of Liability
- Indemnification
- Termination
- Force Majeure
- Dispute Resolution & Arbitration
- Governing Law
- Changes to These Terms
- WishBoard Feature Terms
- Enterprise & Custom Agreements
- General Provisions
- Contact
1. Acceptance of Terms
By accessing, registering for, or using LaunchQ (the "Service"), operated by LaunchQ ("Company," "we," "us," or "our"), you ("User," "you") agree to be bound by these Terms of Service ("Terms") in their entirety. If you are using the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
If you do not agree to every provision of these Terms, you must immediately stop using the Service. Continued use after any update to these Terms constitutes acceptance of the revised Terms.
You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this age requirement.
2. Description of Service
LaunchQ is a form and waitlist backend platform that allows users to:
- Create hosted waitlist pages with AI-powered brand extraction
- Collect form submissions and waitlist signups
- Send automated email sequences and digest notifications
- Manage subscriber pipelines and drip campaigns
- Use WishBoard community voting for feature ideas
- Receive webhooks and integrations for third-party services
- Access analytics and reporting dashboards
The Service is provided on a subscription basis. Features available to you depend on your subscription plan. We reserve the right to add, modify, or remove features from any plan at any time as described in Section 6.
3. User Accounts
When you create an account, you agree to:
- Provide accurate, current, and complete information and keep it updated
- Maintain the confidentiality of your password and access credentials
- Accept full responsibility for all activity that occurs under your account
- Notify us immediately at [email protected] of any unauthorized access
- Not share your account with any third party or allow concurrent sessions from multiple users
We are not liable for any loss or damage arising from your failure to maintain account security. We may require you to verify your identity before restoring access to any locked or suspended account.
4. Acceptable Use
You agree NOT to use the Service to:
- Collect data without appropriate, documented consent from form submitters
- Send spam, unsolicited commercial messages, or illegal communications using collected data
- Violate any applicable law, including but not limited to CAN-SPAM, GDPR, CCPA, and consumer protection laws
- Collect sensitive personal data (health, financial, biometric, government IDs) without appropriate safeguards and disclosures
- Engage in phishing, fraud, impersonation, or deceptive practices
- Conduct automated attacks, scraping, or excessive API requests that harm service performance
- Reverse engineer, decompile, or attempt to extract the source code of the Service
- Resell or white-label the Service without our express written permission
- Violate any third party's intellectual property, privacy, or other rights
- Use the Service in any manner that could damage, disable, overburden, or impair it
We reserve the right to investigate and take any action we deem appropriate in response to violations, including immediate account termination without notice or refund.
5. Payments, Billing & Refunds
Billing
Paid plans are billed on a recurring basis (monthly or annually) at the then-current rate. By providing payment information, you authorize us to charge your payment method automatically on each renewal date. All fees are in US Dollars.
Price Changes
We reserve the right to change our pricing at any time. We will provide at least 30 days' advance notice of price increases to active subscribers. Your continued use of the Service after the effective date of a price change constitutes your acceptance of the new price. If you do not agree to a price change, you must cancel before the effective date.
⚠️ No Refunds — Please Read
ALL PAYMENTS ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS, CREDITS, OR PRO-RATED AMOUNTS FOR PARTIAL SUBSCRIPTION PERIODS, UNUSED FEATURES, ACCOUNT TERMINATIONS, OR SERVICE INTERRUPTIONS, EXCEPT WHERE EXPRESSLY REQUIRED BY APPLICABLE LAW.
If you cancel your subscription, you retain access to paid features until the end of your current billing period. After that, your account downgrades to the free tier (if available) or is deactivated. No credit is issued for the remaining period.
Chargebacks initiated without first contacting us may result in immediate account suspension and may be reported to payment processors as fraud. We reserve the right to recover chargeback fees and related costs.
Taxes
You are responsible for all taxes applicable to your use of the Service. Where we are legally required to collect taxes, they will be added to your invoice.
Failed Payments
If a payment fails, we will attempt to retry the charge. After repeated failures, your account may be downgraded or suspended without notice. We are not liable for any loss of data or access resulting from payment failure.
Founding Annual Plan
The Founding Annual plan offers a 30% discount locked for two years from the subscription start date, followed by a 20% loyalty rate thereafter. The locked rate applies to the specific plan tier subscribed at signup. Upgrades to higher tiers are billed at standard rates. LaunchQ reserves the right to modify pricing after the locked period with 30 days' written notice. The Founding Annual plan is available to the first 100 annual subscribers only.
6. Service Modifications & Availability
We reserve the right, at our sole discretion and at any time, to:
- Modify, suspend, or discontinue the Service (or any part thereof) with or without notice
- Add, change, or remove features from any subscription tier
- Impose limits on certain features or restrict access to parts of the Service
- Perform maintenance that may temporarily interrupt access
⚠️ No Uptime Guarantee
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS. WE PROVIDE NO SERVICE LEVEL AGREEMENT (SLA) AND MAKE NO UPTIME COMMITMENTS UNLESS SEPARATELY AGREED IN WRITING.
We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. If we discontinue the Service entirely, we will provide at least 30 days' advance notice via email and allow you to export your data.
7. Data Processing & Ownership
When you use LaunchQ to collect form submissions:
- You are the "data controller" for all data collected via your forms
- LaunchQ acts as your "data processor" under applicable privacy law
- You are solely responsible for obtaining appropriate consent from form submitters
- You must provide your own privacy policy to your form submitters explaining how their data is used
- You are solely responsible for your compliance with GDPR, CCPA, CAN-SPAM, and all other applicable data protection laws
Your data belongs to you. We do not sell your subscribers' personal data to third parties. Upon account deletion, your data is permanently purged from our systems within 30 days.
8. Our Right to Use Data
By using the Service, you grant LaunchQ a non-exclusive, worldwide, royalty-free license to:
- Host, store, process, and transmit your data as necessary to provide the Service
- Use aggregated, anonymized, and de-identified data derived from your use of the Service for any purpose, including product improvement, benchmarking, research, marketing, and development of new features — with no obligation to compensate you
- Analyze usage patterns, feature adoption, and platform performance across all users to improve the Service
- Reference your use of LaunchQ in our marketing materials (e.g., "X waitlists created") using only aggregate statistics, never personally identifying you without your express consent
We will never sell or share your individually identifiable data or your subscribers' personal information with third-party advertisers or data brokers.
9. Intellectual Property
The Service, including its software, design, features, trademarks, and content (excluding user-submitted data), is the exclusive property of LaunchQ and is protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service solely as permitted by these Terms.
You retain full ownership of all data you submit to or collect through the Service. By submitting content to the Service (including form configurations, brand assets, and idea submissions via WishBoard), you grant us a limited license to use that content solely to provide the Service.
You may not use our name, logo, or branding without our prior written consent.
10. Disclaimer of Warranties & Limitation of Liability
⚠️ Please Read — This Limits Our Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SECURITY, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LaunchQ AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY:
- (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
- (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
- (C) DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA;
- (D) DAMAGES ARISING FROM SERVICE INTERRUPTIONS, BUGS, ERRORS, OR FAILURES;
- (E) LOSS OR CORRUPTION OF DATA SUBMITTED TO OR STORED BY THE SERVICE;
- (F) DAMAGES RESULTING FROM YOUR RELIANCE ON THE SERVICE FOR ANY PURPOSE.
IN ALL CASES, LaunchQ'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO LaunchQ IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) TWENTY-FIVE DOLLARS ($25).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
11. Indemnification
You agree to defend, indemnify, and hold harmless LaunchQ and its officers, directors, employees, contractors, agents, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
- Your use of or inability to use the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Your violation of any third party's rights, including privacy rights of your form submitters
- Data you collect, store, or transmit through the Service
- Any content you submit through the Service
- Any claim by your customers or subscribers arising from your use of the Service
We reserve the right to assume exclusive control of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with us in asserting any available defenses.
12. Termination
Termination by You
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. No refunds are issued for the remaining period.
Termination by Us
We may suspend or terminate your account immediately, without prior notice, liability, or refund, if we determine in our sole discretion that you have:
- Violated these Terms or our Acceptable Use Policy
- Failed to pay any amounts due
- Created legal, regulatory, or reputational risk for LaunchQ
- Engaged in fraudulent, abusive, or illegal activity
We may also terminate the Service entirely at any time with 30 days' notice, in which case all accounts will be terminated and data export will be made available during that notice period.
Effect of Termination
Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination (including indemnification, liability limitations, arbitration, and IP) shall survive.
13. Force Majeure
LaunchQ shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, government actions, power failures, internet outages, cyberattacks, labor disputes, or failures of third-party service providers (including cloud infrastructure, email providers, and payment processors). In such circumstances, our obligations are suspended for the duration of the event, and we will make commercially reasonable efforts to resume normal service as quickly as possible.
14. Dispute Resolution & Arbitration
Binding Arbitration — Please Read Carefully
Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Texas, USA (or via videoconference for claims under $10,000). The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: You and LaunchQ each waive any right to participate in a class action lawsuit, class-wide arbitration, or representative proceeding of any kind. All claims must be brought individually.
Small Claims Exception: Either party may bring an individual action in small claims court instead of arbitration for claims that qualify under the applicable small claims court rules.
Opt-Out: You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first creating your account. Opting out does not affect any other provision of these Terms.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. For any claims not subject to arbitration, you consent to the exclusive personal jurisdiction of the state and federal courts located in Texas.
16. Changes to These Terms
We may update these Terms at any time. For material changes, we will provide at least 14 days' notice by posting the revised Terms on our website and sending an email to your registered address. Non-material clarifications may be effective immediately upon posting.
Your continued use of the Service after the effective date of any revised Terms constitutes your binding acceptance. If you do not agree to the revised Terms, you must stop using the Service before the effective date.
17. WishBoard Feature Terms
A. Prize Fulfillment (for Companies)
When a Company enables WishBoard and offers a prize or incentive for top-voted ideas, the Company — not LaunchQ — is solely and exclusively responsible for delivering that prize. LaunchQ is a platform provider with no obligation to fulfill, fund, guarantee, or verify any prize. Companies must accurately describe prizes and fulfill them within 30 days of WishBoard closing. LaunchQ bears no liability to subscribers for undelivered prizes; subscribers' sole recourse is against the Company.
B. Voting Integrity
Subscribers receive a limited vote budget per WishBoard period. Creating multiple accounts, purchasing votes, or otherwise gaming the voting system is prohibited and may result in disqualification. LaunchQ reserves the right to adjust or void votes at our sole discretion to maintain platform integrity.
C. AI-Generated Content
WishBoard may display AI-generated starter ideas. These are suggestions only and do not constitute commitments by any party to build any feature.
D. Domain Score
Domain scores are informational only. They confer no monetary value, rights, or guarantees. LaunchQ may adjust the scoring formula at any time without notice.
18. Enterprise & Custom Agreements
Organizations that require custom contractual terms — including data processing agreements (DPAs), custom SLAs, white-label licensing, volume pricing, or modifications to these standard Terms — may contact us at [email protected] to discuss a custom agreement.
Custom agreements supersede these standard Terms only to the extent expressly stated in the executed written agreement. All provisions of these Terms not addressed in a custom agreement remain in full force.
We are under no obligation to offer custom terms and may decline any such request at our sole discretion.
19. General Provisions
- Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LaunchQ and supersede all prior agreements regarding the Service.
- Severability: If any provision is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions continue in full force.
- No Waiver: Our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
- Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights freely, including in connection with a merger, acquisition, or sale of assets, without your consent.
- Notices: Notices to you will be sent to your registered email address. Notices to us must be sent to [email protected]. Email notices are effective upon sending.
- Relationship: These Terms do not create any partnership, joint venture, employment, or agency relationship between you and LaunchQ.
20. Contact
For questions about these Terms:
- Email: [email protected]
- Support: [email protected]